Farmington Hills Airport Ambassador receives ROSE Award

The Detroit Metro Convention & Visitors Bureau (DMCVB) honored Jim O’Keefe of Farmington Hills at the 25th Anniversary of the Recognition of Service Excellence (ROSE) Awards, held August 28 at MotorCity Casino Hotel in Detroit.

Jim O’Keefe
Jim O’Keefe (Detroit Metro Convention & Visitors Bureau)

O’Keefe, Airport Ambassador Volunteer for the Wayne County Airport Authority, was recognized in the volunteers category. He received a round-trip plane ticket, $200, two Detroit Tigers tickets, a crystal award, one dozen roses, a bottle of champagne, an announcement in the next issue of Visit Detroit magazine and on, and a full page announcement in Crain’s Detroit Business.

The 187 ROSE Award nominations were provided by clients, guests, supervisors and the general public, with one winner in each of six categories and one overall service champion.

O’Keefe is a veteran of the United States Marine Corps and also volunteers with Special Olympics. He has a passion for resolving difficult situations. Examples include reuniting a lost child with their mother, retrieving lost luggage and cell phones, and returning rental car keys to a forgetful passenger.

O’Keefe is friendly, knowledgeable, caring and polite, no matter how many times customers ask the same questions.

“Metro Detroit’s talented hospitality community helps attract 19 million visitors to the region each year,” said Larry Alexander, DMCVB President & CEO. “Individuals like Jim are the driving force creating positive experiences that keep visitors coming back again and again.”

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